This policy applies to information handled through pivotdigitalstudio.com, customer communications, project work, invoicing, and related service operations.
Information you provide
We may collect information you choose to provide, including your name, email address, phone number, business or organization details, project details, messages, approvals, account or service information, and billing details needed to prepare quotes, invoices, and records.
Payment information
Payments are processed by third-party payment processors such as Stripe. Pivot Digital does not store full card numbers. Payment processors may collect payment method details, billing addresses, and transaction information under their own privacy policies and security practices. We may receive limited transaction details such as payment status, amount, date, and a payment reference.
Website and communications information
When you visit our website or submit a contact or project form, we and the tools that support the site may receive general technical information such as browser type, device type, pages visited, approximate location, referral source, and interaction or form-submission data. We may also use basic analytics, hosting logs, cookies, or similar tools to understand site performance, prevent abuse, and improve the experience.
How we use information
We use information as reasonably needed to:
- Provide, maintain, and support agreed services.
- Respond to inquiries and communicate about projects or support requests.
- Prepare quotes, send invoices, manage billing records, and process payments.
- Plan, deliver, and manage projects, approvals, access, and service relationships.
- Operate, secure, troubleshoot, and improve our website and services.
- Prevent fraud or misuse and comply with tax, accounting, legal, or regulatory obligations.
How information is shared
We may share information with payment processors, hosting companies, software and communication providers, professional advisers, contractors supporting agreed work, and other service providers when reasonably needed to operate the business or provide services. We may also disclose information when required by law, to respond to valid legal requests, to protect rights or safety, or in connection with a business transfer.
Pivot Digital does not sell personal data.
Retention
We retain information for as long as reasonably needed to provide services and maintain billing, tax, legal, project, security, and operational records. Retention periods vary based on the type of information, the service relationship, and applicable recordkeeping needs. Information may be deleted, anonymized, or retained longer when legally required or needed to resolve a dispute.
Security
We use reasonable administrative, technical, and operational safeguards appropriate to the information and services involved. No website, storage system, or method of transmission can be guaranteed completely secure, so we cannot promise absolute security.
Your choices
You may contact us to ask about personal information we hold about you or to request a reasonable correction, update, or deletion. We will consider requests based on the information available and may retain records when needed for billing, tax, legal, security, or other legitimate operational purposes.
Contact us
Questions or privacy requests can be sent to: connect@pivotdigitalstudio.com.