Help and account questions
Customer Support
Contact Pivot Digital about invoices, payments, project questions, service issues, billing questions, refunds, cancellations, or disputes. We will review the details and help identify a practical next step.
Last updated: July 10, 2026
Response time
1–2 business days
What to include
Your invoice number, project name, or other relevant details
Existing customer? Sign in to the Client Portal to review available quotes, invoices, subscriptions, and project requests.
This support page and the email address above are the public ways to contact Pivot Digital for help. Include a short description of the issue so we can respond efficiently. Please do not send card numbers or passwords.
Billing questions
For questions about an invoice, payment, charge, receipt, or payment status, email us with the invoice number and the item you would like us to review. Payments may be handled by a third-party payment processor, but Pivot Digital can help investigate the business details of a charge.
Refund or cancellation requests
Send the request with the related project or service details and the reason for the request. Refunds and cancellations are reviewed case-by-case based on work already performed, costs already incurred, and the terms of the applicable quote, invoice, statement of work, or service agreement.
Project and support requests
Pivot Digital supports web design and development, website hosting and maintenance, workflow automation, web applications and portals, technical consulting, domain/DNS/SSL setup, and launch or technical rescue work. For an active project or service issue, include what changed, when the issue began, who is affected, and any safe-to-share error message or screenshot.